Registry

If you are an Arizona Registry student and see a “Subscription Expired” message when logging into CCEI, it usually means you are accessing the wrong login page.

Arizona students receive a state-funded subscription and must access CCEI through the Arizona Registry - not through the standard CCEI (FAME) login page.

Why This Happens

The “Subscription Expired” message appears when:

• You try to log in through the CCEI FAME login page - cceifame.com/login.cfm
• Instead of accessing your account through your Arizona Registry profile – azregistry.org 

How to Access Your CCEI Account (Correct Method)

Follow these steps to access your active subscription:

1. Go to azregistry.org 
2. Log in using your Arizona Registry email and password 
3. Confirm your employer information is correct on your profile
4. Click Professional Development 
5. Select CCEI Online Training 
6. Then click on Click here to access the free CCEI online training on the welcome page

Once you complete these steps, you will be automatically redirected and logged into your CCEI account with an active, state-funded subscription.

If you see an error stating that your account could not be created, it is typically due to one of the following:

• The last name on your Arizona Registry account does not match your CCEI account 
• You have multiple CCEI accounts associated with your Registry ID 

Need Additional Help?

If you continue to experience issues, please contact CCEI Student Services:

Email: studentservices@cceionline.com

Be sure to include your full name and Registry ID for faster assistance.

Additional Notes

• Always access CCEI through the Arizona Registry portal 
• Do not use the standard CCEI login page if you are an Arizona Registry student 
• Your subscription is funded by the state and will appear active only when accessed correctly

https://www.cceionline.com/child-care-registry/

All RegistryOne system development is customized to meet the individual needs of the customer, including solutions that allow for tracking and administration of scholarship programs by regulatory agencies. Projects include an import of any usable data from an existing data file.

If a completed course hasn't appeared in your state registry, there are a few things to confirm before contacting support.

1. Confirm your state accepts automatic transmissions

Not all state registries accept automatic course completions from CCEI. Make sure your state is set up to receive automatic transmissions from us before proceeding. Check Your State.

2. Check that your registry ID is included in your CCEI profile

Log in to your account and verify that your state registry ID has been added correctly to your profile.

• Navigate to the Your Information tab and select Registry.
• Enter your state and registry ID number, ensuring it matches exactly what your state registry has on file.
• Double-check for any typos or missing digits.

3. Verify the course is eligible for your state

Confirm that the course you completed is approved for credit in your state. Some courses may not qualify depending on your state's requirements.

4. Allow time for processing

Course completions are not always transmitted instantly. Please allow up to one to two weeks for your completion to be transmitted and processed by your state registry.

5. Still not showing? Contact support.

If you've completed all of the steps above and your course still hasn't appeared, please contact our support team by clicking on Submit a Ticket in the Help Center to our Support team and include the following information:

• Your full name
• The email address associated with your CCEI account
• The name of the course(s) in question
• Your state and registry ID

Connecticut students are required to log in to their CCEI training accounts through the OEC portal rather than the CCEI website. Students will need the email address and password linked to their OEC Registry profile to successfully access their training. Steps to access the training account are provided below.