If a completed course hasn't appeared in your state registry, there are a few things to confirm before contacting support.
1. Confirm your state accepts automatic transmissions
Not all state registries accept automatic course completions from CCEI. Make sure your state is set up to receive automatic transmissions from us before proceeding. Check Your State.
2. Check that your registry ID is included in your CCEI profile
Log in to your account and verify that your state registry ID has been added correctly to your profile.
- Navigate to the Your Information tab and select Registry.
- Enter your state and registry ID number, ensuring it matches exactly what your state registry has on file.
- Double-check for any typos or missing digits.
3. Verify the course is eligible for your state
Confirm that the course you completed is approved for credit in your state. Some courses may not qualify depending on your state's requirements.
4. Allow time for processing
Course completions are not always transmitted instantly. Please allow up to one to two weeks for your completion to be transmitted and processed by your state registry.
5. Still not showing? Contact support.
If you've completed all of the steps above and your course still hasn't appeared, please contact our support team by clicking on Submit a Ticket in the Help Center to our Support team and include the following information:
- Your full name
- The email address associated with your CCEI account
- The name of the course(s) in question
- Your state and registry ID