Administrators

Admins can remove users/staff from their CCEI Center Subscription at any time through the Administration tab.

Steps to Remove a Student

1. Log in to your account
2. Navigate to the Administration tab
3. Select the Remove Students option
4. Search for the student by email or name (or leave the field blank) and click Search
5. Choose the student(s) you’d like to remove and confirm

Important to Know

• Removing a student only removes them from your Center Subscription
• This action does not delete the student’s account
• Students will only use a spot on your subscription if they complete a course during the active subscription window. If they have not completed a course, you will get that spot back once they have been removed

Re-adding a Student

If you need to add the same user back later, simply:

1. Go to the Administration tab
2. Select Add Students
3. Add their name and email address, and click the Assign Subscription checkbox
4. They’ll receive an invitation to your subscription, which they can accept by logging in to their CCEI account and selecting “Yes”

If a staff member is unable to access your CCEI subscription after being invited, there are a few common reasons this might happen.

1. The user is logging in with a different email address

Sometimes users attempt to log in with an email address that is different from the one used to invite them.

What to do:

• Confirm the email address you used when sending the invitation.
• Ask the staff member to log in using that exact email address.
• If necessary, update the email address in your records and resend the invitation.

2. The email address was entered incorrectly

If the email address was mistyped when the invitation was sent, the staff member will not receive or be able to access the invite.

What to do:

• Double-check the staff member's email address by navigating to Administration > School Administration > Subscription Assignment Manager.
• Correct any errors and resend the invitation if needed.

3. The user already has an existing CCEI account

If the staff member has previously created a CCEI account and was invited using that same email address, they will need to log into their existing account to accept the invitation. They will not appear on your roster until the invitation has been accepted.

What to do:

• Ask the staff member to log in using their existing credentials.
• Once logged in, they will be prompted to accept the invitation. They should select Yes to accept and gain access to the subscription.

If an administrator has assigned courses to a student but no longer wishes for them to complete them, they can remove those courses from the student's account. Please note:

• Administrators can only delete courses they have personally assigned to a student. If someone else assigned the course, only that person can remove it.
• Courses can only be removed if they are less than 10% complete.

To remove or delete courses from a student's account:

1. Visit the CCEI login page at www.cceifame.com.
2. Enter your username, password, and the four-digit Login Validation code displayed on the screen, then click Login.
3. Once logged in, click Administration from the left-hand navigation menu to open the Administrator page.
4. In the Student Administration box, click the Delete Student Courses link. You will be prompted to search for your student.
5. Click the Search button to display all students you have access to. To narrow your results, select a search parameter from the Search drop-down box, enter the relevant information in the For box, and click Search.
6. When your student appears in the list, click the View button to open the Delete User Courses page, which will display the courses you have permission to remove.
7. Click the checkbox next to each course you want to remove.
8. Scroll to the bottom of the page and click the Delete button.
9. The system will ask you to confirm the deletion. Click Submit to remove the courses.

Important:

• If you are unsure about removing the courses, click Cancel to return to the Delete User Courses page without making any changes.
• Once you click Submit, the courses will be immediately removed from the student's In Progress Courses list.

Administrators have the ability to assign courses to students associated with their center subscription. Please note:

• Only administrators can assign courses to students on their center subscription.
• Courses are debited from the center subscription during the assignment process.

To assign courses to a student:

1. Visit the CCEI login page at www.cceifame.com.
2. Enter your username, password, and the four-digit Login Validation code displayed on the screen, then click Login.
3. Once logged in, click Administration from the left-hand navigation menu to open the Administrator page.
4. In the Student Administration box, click the View/Edit Student Courses link. You will be prompted to search for your student.
5. Click the Search button to display all students you have access to. To narrow your results, select a search parameter from the Search drop-down box, enter the relevant information in the For box, and click Search.
6. When your student appears in the list, click the View button to open the Add Courses page.
7. Select courses by clicking the checkbox to the left of each course ID.
8. Once you have made your selections, scroll to the bottom of the page and click Submit.
9. Select the Debit Subscription option and click Continue Registration.
10. Review the selected course(s) and click Complete Registration to finalize the assignment.
11. You will receive a confirmation message indicating the courses have been successfully assigned.

Important:

• A yellow checkmark next to a course means it has already been assigned to the student.
• A green checkmark next to a course means the student has already completed it.
• Once assigned, the student can log into their account and navigate to Courses > In Progress Courses to view their assigned courses.

If a center administrator is no longer associated with a CCEI center-based subscription and a new one needs to be added, the center owner or director must submit a formal request to have the administrator updated. Please note:

• Only the center owner or director can request an administrator change.
• The request must be submitted on official center letterhead.
• Please allow up to two (2) business days for the change to be processed.

To request an administrator change:

1. Prepare a letter on your center's official letterhead indicating that the administrator needs to be updated.
2. Submit a support request to the CCEI Support Team by clicking on Submit a Ticket in the Help Center
3. Once the update has been made, the administrator(s) will be notified by email.

Important:

• Requests submitted without the official center letterhead may not be processed.

   

To give administrator access to a current staff member, you will need to change the administrative level on their CCEI account. 

If the new administrator does not yet have an account under your Center Subscription, you will need to add them as a student to the subscription first. 

Then, you can follow the instructions below to give them administrator access to the subscription:

1. Log in to the platform and navigate to the Administration tab
2. Under Student Administration, select View/Edit Student Profiles
3. Leave the User Name field blank and click Search
4. Select View next to the staff member’s name
5. The Account Information page will appear
6. Select Edit on the Administrative Level line
7. Select the Center/School Administrator option, and click Save

This will change the administrative level on the staff member’s account. From that point, when they login, they will see the Administration tab and be able to manage the center subscription. You can also provide them with the link to the FAME Admin User Guide