If a staff member is unable to access your CCEI subscription after being invited, there are a few common reasons this might happen.
1. The user is logging in with a different email address
Sometimes users attempt to log in with an email address that is different from the one used to invite them.
What to do:
- Confirm the email address you used when sending the invitation.
- Ask the staff member to log in using that exact email address.
- If necessary, update the email address in your records and resend the invitation.
2. The email address was entered incorrectly
If the email address was mistyped when the invitation was sent, the staff member will not receive or be able to access the invite.
What to do:
- Double-check the staff member's email address by navigating to Administration > School Administration > Subscription Assignment Manager.
- Correct any errors and resend the invitation if needed.
3. The user already has an existing CCEI account
If the staff member has previously created a CCEI account and was invited using that same email address, they will need to log into their existing account to accept the invitation. They will not appear on your roster until the invitation has been accepted.
What to do:
- Ask the staff member to log in using their existing credentials.
- Once logged in, they will be prompted to accept the invitation. They should select Yes to accept and gain access to the subscription.