Account Management & Enrollment

Please visit the Enroll Now link!  

If you’ve changed employers and need to join a new center, you’ll first need to be removed from your previous center’s subscription.

How to request removal from your previous center

To get started, please Submit a Ticket in the Help Center to our Support team and include the following information: and request to be removed from your previous center.

Be sure to include the following information in your email:

• Your full name
• The email address associated with your account
• The name of your previous employer/center

What happens next?

Once your request is received, our team will process your removal and notify you that this has been completed. After you’ve been removed from your previous center, you’ll be able to join your new employer’s center.

If you haven't received your verification email, this is a common issue and is usually easy to resolve.

First, check the basics:

• Look in your spam, junk, or promotions folder.
• Make sure you — or your CCEI administrator — entered your email address correctly.

Still not seeing it?

Some email providers, especially school or work email domains, may block or filter automated emails such as verification messages.

What you can do:

• Try signing up or requesting the verification email using a personal email address (such as Gmail, Yahoo, etc.).
• Add our email address to your safe sender list, if possible.
• Request the verification email again after making these changes.

If a student does not complete their certificate program within the allotted timeframe, they may be eligible for reinstatement. The following eligibility provisions apply to all reinstatement requests:

• Students must have completed at least 25% of their certificate program to be considered for reinstatement.

• Only one reinstatement is allowed per certificate program.

• Requests must be submitted to the Student Compliance department within six months of the original program deadline.

• Reinstatement is only available for certificate programs that are active at the time of the request. If a program has been deprecated, reinstatement is not possible.

To submit a Reinstatement Request:

1. Log in to your CCEI account.

2. Click Resource Library.

3. Locate the form under the Document Library section.

4. Complete the PDF form and Submit a Ticket request witht the attachment 

If you cannot complete the form online, you may print, fill it out by hand, and either submit it as a PDF by uploading it through the student portal.

Please Note:

• All reinstatements are subject to a $75 reinstatement fee.

• Processing may take 7–10 business days.

• If all eligibility requirements are met, the student will receive an Offer Letter of Reinstatement via email, along with a payment authorization form.

• The reinstatement cost and timeframe for completing the program will be based on the remaining coursework and specified in the Offer Letter.

• The Offer Letter must be signed and returned to the Student Compliance department along with the payment authorization form.

• No refunds will be given for reinstatement fees.

• If the student does not complete the coursework within the timeframe specified in the Offer Letter, a Certificate of Completion will not be issued.

If you tried to set up your CCEI account or reset your password, but received a message that your link has expired, don’t worry—this can be easily resolved! 

Why Password Reset Links Expire

For security reasons, password reset links are only valid for a limited period of time. This helps protect your account from unauthorized access. A link may expire if:

• Too much time has passed since it was sent
• You requested another password reset, which invalidates the previous link
• The link was already used

How to Resolve the Issue

First, go to the login page and click on ‘Did you forget your password? Under the login button. Enter your email address to receive an email with a new password reset in the email.

If you do not receive the password reset email, then Submit a Ticket to Support team for assistance and include the following information:

• The email address associated with your account
• A brief description of the issue (for example: “My password reset link expired” “My account setup email link has expired”)

Our support team will respond with the next steps to help you securely reset your password.

Tip

To avoid expiration in the future, try to open and use links as soon as you receive them.

If you need to update the name on your account, you must provide legal documentation showing the name change. This helps us ensure your records remain accurate and secure.

Accepted Documentation

Please submit a copy of one of the following documents that clearly shows both your current and former names:

• Marriage license
• Divorce decree showing your maiden name
• Court documentation confirming a legal name change

How to Submit Your Request

1. Prepare a clear copy of your legal documentation.
2. Email the document to studentservices@cceionline.com or use the File Upload feature when logged into your CCEI account.
3. Include your account details in the email to help us locate your record.

Processing Time

Once your documentation is received, please allow up to five (5) business days for the name change to be processed in our system.

To successfully sign in, please enter your full email address in the Username field on the login screen.

Your username should include the entire email address you used when creating your account. This means it must contain both the name and the domain (for example: name@example.com).

Examples

✔ Correct

• jane.doe@example.com
• support@company.org

✘ Incorrect

• jane.doe
• support
• jane.doe@

If you enter only the first part of your email (everything before the @ symbol), the system will not be able to find your account and the login attempt may fail.

Quick Tips

• Double-check that your full email address is entered.
• Make sure there are no extra spaces before or after the email.
• Confirm the email domain is correct (such as @gmail.com, @company.com, etc.).

If you continue having trouble signing in, try resetting your password or contact your system administrator or support team for assistance.

All students must meet the following general enrollment requirements to enroll in any online course or program offered by CCEI.

• Must have access to a computer and printer
• Must have a valid email address
• Must have access to the Internet through a JavaScript-enabled web browser (i.e., Internet Explorer 9.0 or higher, Mozilla Firefox 3.5 or higher, Google Chrome 9.0 or higher)
• Must be able to speak, read, and write well enough in the language the course is presented in to understand and complete the course material
• The costs of required textbooks are not included in the tuition cost and are the responsibility of the student. Refer to each respective individual certificate page for required textbook information.
• Students who have completed less than one (1 of the coursework have a five (5) day grace period to withdraw and receive a full refund of Tuition Cost and Application Fees. Students requesting withdrawal thereafter are subject to the terms of the CCEI Refund Policy. Application Fees are considered non-refundable after the five (5) day grace period. Please refer to the CCEI Refund Policy for details and procedures.
• CCEI does not grant the Child Development Associate (CDA) credential. That is done by the Council for Professional Recognition. CCEI’s CDA programs meet the coursework requirement of the credential, and the Council has other requirements unrelated to CCEI’s programs.
• CCEI is not a degree-granting institution and does not grant college credit. CCEI does have partnerships with a number of colleges and universities for articulation credit of CCEI coursework. See the Articulation Partners page for a complete list of these partnerships and how each one works.
• Students are encouraged to contact their state licensing agency to confirm that the certificate program of interest is accepted to meet state licensing requirements.

Some CCEI certificate programs of study have additional enrollment requirements. Please refer to the certificate information page for that program’s specific enrollment requirements.

Scholarship funding may be available in your state. For more information, visit CCEI’s Scholarships webpage or contact your state’s regulatory agency. Please note that CCEI does not administer scholarship programs.