If you tried to set up your CCEI account or reset your password, but received a message that your link has expired, don’t worry—this can be easily resolved!
Why Password Reset Links Expire
For security reasons, password reset links are only valid for a limited period of time. This helps protect your account from unauthorized access. A link may expire if:
- Too much time has passed since it was sent
- You requested another password reset, which invalidates the previous link
- The link was already used
How to Resolve the Issue
First, go to the login page and click on ‘Did you forget your password? Under the login button. Enter your email address to receive an email with a new password reset in the email.
If you do not receive the password reset email, then Submit a Ticket to Support team for assistance and include the following information:
- The email address associated with your account
- A brief description of the issue (for example: “My password reset link expired” “My account setup email link has expired”)
Our support team will respond with the next steps to help you securely reset your password.
Tip
To avoid expiration in the future, try to open and use links as soon as you receive them.