To successfully sign in, please enter your full email address in the Username field on the login screen.
Your username should include the entire email address you used when creating your account. This means it must contain both the name and the domain (for example: name@example.com).
Examples
✔ Correct
- jane.doe@example.com
- support@company.org
✘ Incorrect
- jane.doe
- support
- jane.doe@
If you enter only the first part of your email (everything before the @ symbol), the system will not be able to find your account and the login attempt may fail.
Quick Tips
- Double-check that your full email address is entered.
- Make sure there are no extra spaces before or after the email.
- Confirm the email domain is correct (such as @gmail.com, @company.com, etc.).
If you continue having trouble signing in, try resetting your password or contact your system administrator or support team for assistance.