Help Center

1. Register with CCEI - 

   • Partner with CCEI to gain step-by-step support through the full process of gaining your FCCPC

      

2. Apply for the TEACH Scholarship

   • Let our Support Specialist guide you through the TEACH Early Childhood® Scholarship Online Application

       

3. Get Approved & Start Your Program

• Once you're approved, we alert you to start your program (and go on stand-by to support your FCCPC completion!)

CCEI supports you from day one—all the way to certification. We’ll help you apply for the TEACH Scholarship, get started quickly, and stay on track to complete your FCCPC with confidence.

When it comes to earning your FCCPC, you deserve a program that fits your life, supports your goals, and sets you up for long-term success. CCEI offers flexible, accredited training and personalized guidance—so you can grow your career with confidence.

• Our 100% online program is built for busy childcare professionals. Study anytime, anywhere—at a pace that fits your life

• CCEI’s FCCPC program meets Florida’s high standards and is nationally accredited, ensuring your credential is recognized and respected

• Our curriculum is created by experienced early childhood educators who understand your daily challenges—and how to help you grow

• Balance your education with work and family. With no set class times, you can move through the course when it works best for you

• From enrollment to certification, you’ll have a dedicated Education Coach and a responsive student services team to guide you

• Earning your FCCPC opens the door to new roles, raises, and leadership opportunities in early childhood education

 Florida Child Care Professional Credential (FCCPC) helps Florida childcare professionals use Teacher Education & Compensation Helps (TEACH) funding to cover the full cost of their Florida Child Care Professional Credential.

Practices and understandings within the early childhood education realm are constantly evolving and improving. With the Child Development Associate Credential training program with CCEI, you can build a professional foundation and strengthen your personal capabilities to prepare you for a career in early childhood education and continue to guide you moving forward. CCEI’s Child Development Associate Credential Certification Program will undoubtedly prepare ECE professionals educationally, professionally, personally, and in many other ways to provide and implement quality early childhood education practices and teachings. Meaning you will undoubtedly be prepared educationally, professionally, personally, and in any other means to provide and implement quality early childhood education practices and teachings.

There are limitless possibilities and advancement opportunities that come with obtaining a Child Development Associate Credential. It will open opportunities on the job horizon, it will better prepare you for your future and your career, and it will allow you to continuously stay on the cutting edge of all early childhood education advancements and practices. With a CDA Certification, you can learn and grow alongside the young children you teach.

The Council for Professional Recognition is the agency that awards the CDA Credential, but with CCEI, completing the required training needed to apply for your CDA Credential is a simple and efficient process and will effectively prepare you and jump-start your career in early childhood education.

You can take advantage of any one of our many Child Development Associate Credential training programs, as seen listed below, which includes preparing for CDA exam questions to apply for your initial CDA Credential or renew an existing Credential. And if you aren’t sure if online child care training is right for you, you can take a trial course on us! At the end of the day, CCEI offers online CDA certification training programs to make the personal and professional development you need available right at your fingertips.

In childcare, CDA stands for Child Development Associate. The Child Development Associate® Credential™ is the most widely known and valued credential in early childhood education. It is an opportunity for educators working with children from birth to age 5 to demonstrate and strengthen their knowledge, understanding, and practices when teaching in early education. Not only is passing the CDA test a key part of advancing within early childhood education, but it is also a major professional development learning experience and essential resource moving into the field.

The Child Development Associate Credential is based on a core set of standards set to evaluate and prepare early childhood educators as they work to enter the professional world. Not only is it valuable for professional development, but it can also be a key piece of becoming a qualified, exceptional teacher to young children.

Those who earn their Child Development Associate Credential have mastered the CDA certification standards and have a deep understanding of why these learned practices will help children move more successfully and smoothly from one developmental stage to the next. Child Development Associates have a grasp on each aspect of a child’s development, including emotional, social, physical, and intellectual, and strive to help them grow through the stages of development more effortlessly.

While earning a CDA Credential isn’t always easy, it is overwhelmingly rewarding to personally evolve and professionally prepare to be the best early childhood educator possible.

• Go to the CCEI login page here - cceifame.com/login.cfm
• Click on “Did you forget your password?” under the login button
• Enter your email address on the next screen; click Submit
• Go to your email inbox and open the password reset email
• Click on This Link in the email
• You will be taken to a screen to create a password
• Click Save to be redirected to the CCEI login page
• Enter your email address, password and the 4-digit validation email on the screen
• Click the login button

If your CCEI account was created by your director through a center-based subscription, you will receive a first-time login validated email.

How to login after validating your email address:

1. Go to your email inbox and open the validation email.
2. Click on the verification link in the email to validate your account.
3. Once your account shows “Account verification successful,” click on “Return Home” to gain immediate access to your account.
4. Since this is your first time logging in, you will be asked to update your personal information.
5. Click on the tabs (one at a time) that have a green triangle only.
6. Provide the information requested in that section.
7. Click the Update Information box at the bottom of the page.
8. Repeat the process for each tab.
9. After updating your personal information, you will be able to register for courses.

To get started with CCEI online training, you can create a FAME user account and register for a free trial course through the CCEI website. Please note:

• Each user must have their own unique email address to create an account. The email address serves as a unique identifier in the FAME system and cannot be shared between users.

To create an account and register for a trial course:

1. Visit the CCEI website at www.cceionline.com and click the Trial Course button.
2. Complete all required fields in the registration form.
3. In the Login Validation field, enter the solution to the math problem displayed on the screen.
4. Click the I Agree button to create your account.
5. You will receive a confirmation message that your account has been created successfully, along with next steps and the trial course that has been assigned to you.

A FAME account is the account used to complete online training with CCEI. Accounts are created either by the director of a center or by CCEI directly when a student enrolls in a certificate program, such as the CDA or FCCPC.

To access and log into your FAME account:

1. Visit the FAME login page at www.cceifame.com.
2. Enter the email address associated with your FAME account, your password, and the four-digit Login Validation code displayed on the screen, then click Login.

If you have forgotten your password:

1. Click the Did You Forget Your Password? link on the login page.
2. The system will send you an email with a link to reset your password.

You can also access the FAME login page from the main CCEI website at www.cceionline.com by clicking the Login link at the top of the page, then following the login instructions above.

CCEI is approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET). All CCEI Professional Development Online Courses are awarded IACET CEU credit.

A Continuing Education Unit (CEU) is a standard measure used in continuing education programs to help professionals maintain licensure within their field. One CEU is equal to ten contact hours; therefore, a one-hour course is equivalent to 0.1 CEU.

Please note: CEUs are not the same as college credit. CCEI is a non-degree-granting institution, and students seeking college credit must apply directly to a college or university.

However, CCEI coursework may be eligible for college credit through articulation agreements with accredited institutions of higher learning. For more information, please visit the Partners page on our website.

To be considered for observer approval, you must submit a completed CCEI Observer Qualification Verification Form along with the required supporting documentation listed below.

Required Documentation

Please include the following items with your submission:

• A current résumé

• A copy of your high school diploma or college degree

Important:
If you select the first credential option on page one of the form, you must also provide your Florida Credential.

How to Access the Form

If you already have a CCEI account, you can locate the form by following these steps:

1. Log in to your account

2. Click on Resource Library

3. Select Florida Child Care Professional Credentials Forms

4. Locate and download the Observer Qualification Verification Form

   • Choose the appropriate form:

     • Birth–5 Form

     • School-Age Form and School-Age Setting Experience Form

Submission Instructions

Once completed, please submit your documents to the Customer Support team via a support request by clicking on the Submit a Ticket with all required documentation attached to the ticket.

What Happens Next

After your documentation has been received and reviewed:

• If you have an existing CCEI account, the Observer Qualification Orientation Course will be added to your account.

• If you do not have an account, one will be created for you and the course will be assigned.

You will receive an email notification once the course has been assigned.

1. Go to the CCEI login page here - cceifame.com/login.cfm
2. Click on Courses.
3. Then click on Completed Courses.
4. Find the course for which you want to print the certificate.
5. Click on Certificate to view and print the PDF document.

CCEI coursework is eligible for college credit articulation through articulation agreements with accredited institutions of higher learning. For more information, visit the Articulation Partners page of our website.

When completing an individual professional development course, the certificate of completion is available to print immediately upon course completion in the Completed Courses folder. 

Upon successful course completion of a CCEI Certificate Course of Study Program, students will be able to print their certificate from their certificate program page and will receive a graduate packet in the mail that includes a letter of completion, certificate of completion, and transcript.

Requests for transcripts should be made to the Customer Support team via a request using the CCEI Help Center clicking on the Submit a Form to request a transcript. 

 The Family Education Rights and Privacy Act of 1974 requires that all transcript requests be submitted in writing and be signed by the student. Only written requests for transcripts will be reviewed and processed. Transcripts will only be released when students have met all of their financial obligations to CCEI. 

CCEI charges a transcript fee of $25.00 for the first copy and $5.00 for each additional copy requested. Students should allow up to ten (10) business days for the request to be processed. Click here to get a copy of the CCEI Transcript Request Form in English.  Click here to get a copy of the CCEI Transcript Request Form in Spanish.

Please attach the form to the Submit a Form for your transcript request-

When completing individual professional development courses through CCEI, the certificate of completion is available to print immediately upon course completion in the Completed Courses folder. After successfully completing a CCEI Certificate Course of Study Program, students will be able to print their certificate from their certificate program page and will receive a graduate packet in the mail that includes a letter of completion, certificate of completion, and transcript.

A certificate serves as official verification that you have completed a specific course or training package. Each certificate highlights the course title, completion date, and continuing education credit earned.

A transcript, provides a broader record of your professional development. It lists all completed courses or training packages, organized by the year in which they were finished. Transcripts offer an easy way to track your overall progress and document your continued dedication to professional growth in the early childhood education field.  

Students who have completed professional development (PD) courses with CCEI may be eligible to transfer those courses into a certificate program. To qualify, the PD courses must:

• Be a requirement of the certificate program.

• Have been successfully completed at CCEI within the past two (2) years.

Important: No financial credit is given for transferred courses—only academic credit. Students must submit a completed Transfer of Professional Development Courses Request to the Student Compliance department for review and approval.

Please note that CCEI is a non-degree granting institution and does not award college credit. Coursework completed outside of CCEI is not eligible for articulation or transfer of credit.

To submit a Transfer of Professional Development Courses Request:

1. Log in to your CCEI account.

2. Click Resource Library.

3. Locate the form under the Document Library section.

4. Complete the PDF form and click Submit at the top right to email it to studentservices@cceionline.com.

If you cannot complete the form online, you may print it, fill it out by hand, and email it as a PDF to studentservices@cceionline.com.

Transfers typically take 1–2 business days to process. Students will be notified via email once the transfer is complete.

Admins can remove users/staff from their CCEI Center Subscription at any time through the Administration tab.

Steps to Remove a Student

1. Log in to your account
2. Navigate to the Administration tab
3. Select the Remove Students option
4. Search for the student by email or name (or leave the field blank) and click Search
5. Choose the student(s) you’d like to remove and confirm

Important to Know

• Removing a student only removes them from your Center Subscription
• This action does not delete the student’s account
• Students will only use a spot on your subscription if they complete a course during the active subscription window. If they have not completed a course, you will get that spot back once they have been removed

Re-adding a Student

If you need to add the same user back later, simply:

1. Go to the Administration tab
2. Select Add Students
3. Add their name and email address, and click the Assign Subscription checkbox
4. They’ll receive an invitation to your subscription, which they can accept by logging in to their CCEI account and selecting “Yes”

If a staff member is unable to access your CCEI subscription after being invited, there are a few common reasons this might happen.

1. The user is logging in with a different email address

Sometimes users attempt to log in with an email address that is different from the one used to invite them.

What to do:

• Confirm the email address you used when sending the invitation.
• Ask the staff member to log in using that exact email address.
• If necessary, update the email address in your records and resend the invitation.

2. The email address was entered incorrectly

If the email address was mistyped when the invitation was sent, the staff member will not receive or be able to access the invite.

What to do:

• Double-check the staff member's email address by navigating to Administration > School Administration > Subscription Assignment Manager.
• Correct any errors and resend the invitation if needed.

3. The user already has an existing CCEI account

If the staff member has previously created a CCEI account and was invited using that same email address, they will need to log into their existing account to accept the invitation. They will not appear on your roster until the invitation has been accepted.

What to do:

• Ask the staff member to log in using their existing credentials.
• Once logged in, they will be prompted to accept the invitation. They should select Yes to accept and gain access to the subscription.

If an administrator has assigned courses to a student but no longer wishes for them to complete them, they can remove those courses from the student's account. Please note:

• Administrators can only delete courses they have personally assigned to a student. If someone else assigned the course, only that person can remove it.
• Courses can only be removed if they are less than 10% complete.

To remove or delete courses from a student's account:

1. Visit the CCEI login page at www.cceifame.com.
2. Enter your username, password, and the four-digit Login Validation code displayed on the screen, then click Login.
3. Once logged in, click Administration from the left-hand navigation menu to open the Administrator page.
4. In the Student Administration box, click the Delete Student Courses link. You will be prompted to search for your student.
5. Click the Search button to display all students you have access to. To narrow your results, select a search parameter from the Search drop-down box, enter the relevant information in the For box, and click Search.
6. When your student appears in the list, click the View button to open the Delete User Courses page, which will display the courses you have permission to remove.
7. Click the checkbox next to each course you want to remove.
8. Scroll to the bottom of the page and click the Delete button.
9. The system will ask you to confirm the deletion. Click Submit to remove the courses.

Important:

• If you are unsure about removing the courses, click Cancel to return to the Delete User Courses page without making any changes.
• Once you click Submit, the courses will be immediately removed from the student's In Progress Courses list.

Administrators have the ability to assign courses to students associated with their center subscription. Please note:

• Only administrators can assign courses to students on their center subscription.
• Courses are debited from the center subscription during the assignment process.

To assign courses to a student:

1. Visit the CCEI login page at www.cceifame.com.
2. Enter your username, password, and the four-digit Login Validation code displayed on the screen, then click Login.
3. Once logged in, click Administration from the left-hand navigation menu to open the Administrator page.
4. In the Student Administration box, click the View/Edit Student Courses link. You will be prompted to search for your student.
5. Click the Search button to display all students you have access to. To narrow your results, select a search parameter from the Search drop-down box, enter the relevant information in the For box, and click Search.
6. When your student appears in the list, click the View button to open the Add Courses page.
7. Select courses by clicking the checkbox to the left of each course ID.
8. Once you have made your selections, scroll to the bottom of the page and click Submit.
9. Select the Debit Subscription option and click Continue Registration.
10. Review the selected course(s) and click Complete Registration to finalize the assignment.
11. You will receive a confirmation message indicating the courses have been successfully assigned.

Important:

• A yellow checkmark next to a course means it has already been assigned to the student.
• A green checkmark next to a course means the student has already completed it.
• Once assigned, the student can log into their account and navigate to Courses > In Progress Courses to view their assigned courses.

If a center administrator is no longer associated with a CCEI center-based subscription and a new one needs to be added, the center owner or director must submit a formal request to have the administrator updated. Please note:

• Only the center owner or director can request an administrator change.
• The request must be submitted on official center letterhead.
• Please allow up to two (2) business days for the change to be processed.

To request an administrator change:

1. Prepare a letter on your center's official letterhead indicating that the administrator needs to be updated.
2. Submit a support request to the CCEI Support Team by clicking on Submit a Ticket in the Help Center
3. Once the update has been made, the administrator(s) will be notified by email.

Important:

• Requests submitted without the official center letterhead may not be processed.

   

To give administrator access to a current staff member, you will need to change the administrative level on their CCEI account. 

If the new administrator does not yet have an account under your Center Subscription, you will need to add them as a student to the subscription first. 

Then, you can follow the instructions below to give them administrator access to the subscription:

1. Log in to the platform and navigate to the Administration tab
2. Under Student Administration, select View/Edit Student Profiles
3. Leave the User Name field blank and click Search
4. Select View next to the staff member’s name
5. The Account Information page will appear
6. Select Edit on the Administrative Level line
7. Select the Center/School Administrator option, and click Save

This will change the administrative level on the staff member’s account. From that point, when they login, they will see the Administration tab and be able to manage the center subscription. You can also provide them with the link to the FAME Admin User Guide
 

CCEI began manually uploading course completions to MN Develop between April and May 2023. If you completed coursework prior to May 1, 2023, those training records may not appear in the MN Develop Registry, as CCEI is unable to retroactively upload completions from before this timeframe.

What Changed After May 1, 2023

Effective May 1, 2023, Achieve (Minnesota Center for Professional Development) updated its Acceptable Documentation Policy. Under this update:

• Training events listed on the Develop Training Calendar are electronically verified in Learning Records by training sponsors
• Certificates are no longer accepted directly from students for these trainings
• Completion records are now uploaded directly by the training sponsor on a weekly basis

If You Completed Courses Before May 1, 2023

If you have certificates for courses completed prior to this date, you may submit them to Achieve for review to determine eligibility for inclusion in your Develop record.

Contact Achieve for Assistance

For questions or to submit documentation, please contact Achieve directly:

Achieve – The MN Center for Professional Development
Phone: 855-378-3131
Fax: 877-379-2467
Email: support@mncpd.org
Website: https://www.mncpd.org/

Additional Notes

Achieve is the final authority on whether certificates completed prior to May 1, 2023 meet documentation requirements. Processing times and requirements may vary, so please contact them directly for the most current guidance.

If you are enrolled in our certificate program and have completed additional courses within the past two years, you may be eligible to transfer them into your program.

To request a transfer, please complete the form below
https://www.cceifame.com/pdf/Transfer_PD_Courses_Request_Form.pdf

If a student has registered for courses but no longer wishes to complete them, they can remove them from their account. Please note:

• Students can only delete courses they have registered for themselves. If someone else assigned the course, only that person can remove it.

• Courses can only be deleted if they are less than 10% complete.

To remove or delete a course:

1. Visit the CCEI login page at www.cceifame.com.

2. Enter your username, password, and the four-digit Login Validation code displayed on the screen, then click Login.

3. Once logged in, click Courses from the left-hand navigation menu. 

4. Click In Progress Courses to view your course(s).

5. Next to the course title, click the trash can icon to remove or delete the course.

6. The system will prompt you to confirm the deletion. Click Submit to proceed.

Important:

• If you are unsure about deleting the course, click Cancel to return to the In Progress Courses page.

• A greyed-out trash can icon indicates that you are not authorized to remove the course. Hovering over the icon will display a message explaining that the course is not eligible for deletion.

Accessing your courses on the go is simple and convenient using your mobile device. Follow the steps below to log in and begin or continue your training anytime, anywhere.

1. Open your phone’s internet browser and go to www.cceionline.com.

2. Tap the menu icon (three lines) at the top of the screen.

3. Select Login.

4. Enter your email address (username), password, and the login validation code displayed on the screen.

5. Tap the Login button.

6. Once logged in, tap the menu icon (three lines) again near the profile (person) icon. The menu will appear on the right side of the screen.

7. Select Courses.

8. Tap In Progress Courses.

   • If you do not see this option, scroll down until it appears.

9. All courses assigned to your account will be listed here.

10. Tap Begin to open and start a course.

Tip:
If your device allows, you may print course handouts to take notes while completing your training.

ChildCare Education Institute (CCEI) professional development courses are available through the FAME system for eligible users. Follow the steps below to apply for and enroll in CCEI professional development courses using an active subscription or individual training hours.

Steps to Apply for CCEI Professional Development Courses:

1. If you do not have an active professional development subscription, select Enroll Now.
2. If you have an active subscription or individual training hours, log in to your FAME account.
3. From the left navigation menu, select Register for Professional Development Courses under Enrollment.
4. Choose the course(s) you would like to enroll in by selecting the box next to the Course ID.
5. Select Submit at the bottom of the page.
6. Select Apply Subscription and Register to complete your enrollment.
7. To begin a course immediately, select Start Learning Now or access the course from your Current Courses folder in FAME.

Most computers are equipped with a built-in Narrator program or a similar accessibility feature that can read on-screen content aloud once activated. When enabled, the program will read the course slides to the student. Instructions for activating Narrator on a Windows computer are provided below.

For additional information, please refer to the following resource:
https://support.microsoft.com/en-us/windows/complete-guide-to-narrator-e4397a0d-ef4f-b386-d8ae-c172f109bdb1

You do not need to review the Braille section. Instead, begin at the top of the Table of Contents and focus on the following sections:

• Chapter 7: Customizing Narrator
• Appendix A: Supported Languages and Voices

If you experience any issues, try clearing your cache and cookies using the instructions below.

Mozilla Firefox

To clear the cache and cookies in Firefox, follow these steps:

1. On the History menu, click Clear Recent History. The Clear All History dialog appears.

Alternatively, press Ctrl-Shift-Delete to display the Clear All History dialog immediately.

2. In the Time range to clear list box, select the length of time to clear data. To clear the entire cache, select Everything.
3. To clear the cache, under History, select the Cache check box.
4. To clear the cookies, under History, select the Cookies check box.
5. Click Clear Now.

Microsoft Edge

To clear the cache and cookies in Microsoft Edge, follow these steps:

1. Click the icon, and then click Settings.
2. Under Clear browsing data, click Choose what to clear.
3. To clear the cookies, select the Cookies and saved website data check box.
4. To clear the cache, select the Cached data and files check box.
5. Click Clear.

Microsoft Internet Explorer

To clear the cache and cookies in Microsoft Internet Explorer, follow these steps:

1. To access the Delete Browsing History dialog:

Alternatively, press Ctrl-Shift-Delete to display the Delete Browsing History dialog immediately.

• If you are using Internet Explorer 8, on the Tools menu, click Delete Browsing History.
• If you are using Internet Explorer 9 or 10, click the icon, click Safety, and then click Delete browsing history.

2. Clear the Preserve Favorites website data check box.
3. To clear the cache, select the Temporary Internet files check box.
4. To clear the cookies, select the Cookies check box.
5. Click Delete

Google Chrome

To clear the cache and cookies in Google Chrome, follow these steps:

1. Click the icon, click More tools, and then click Clear browsing data. The Clear browsing data dialog appears.

Alternatively, press Ctrl-Shift-Delete to display the Clear browsing data dialog immediately.

2. Click the Basic tab.
3. In the Time range list box, select the length of time to clear data. To clear the entire cache, select All time.
4. To clear the cookies, select the Cookies and other site data check box.
5. To clear the cache, select the Cached images and files check box.
6. Click Clear data.

Google Android

To clear the cache and cookies in Android, follow these steps:

1. Start the web browser.
2. Tap the settings icon, and then tap Settings.
3. Under Advanced, tap Privacy.
4. Tap Clear browsing data.
5. Tap the BASIC tab.
6. In the Time range list box, select the length of time to clear data. To clear the entire cache, select All time.
7. To clear the cookies, select the Cookies, media licenses and other site data check box.
8. To clear the cache, select the Cached images and files check box.
9. Tap CLEAR DATA.

Apple Safari

The procedure to follow for clearing the cache and cookies on Safari depends on whether you are running Mac OS X or iOS (previously iPhone OS).

Mac OS X

To clear the cache and cookies in Safari on Mac OS X, follow these steps:

1. On the Safari menu, click Clear History.
2. In the Clear list box, select the length of time to clear data. To clear the entire cache, select all history.
3. Click Clear History.

iOS

To clear the cache and cookies in Safari on iOS, follow these steps:

1. On the home screen, tap Settings, and then tap Safari.
2. Tap Clear History and Website Data.
3. To confirm, tap Clear History and Data.

Opera

To clear the cache and cookies in Opera, follow these steps:

1. In the left sidebar, click the O (menu) icon, and then click Settings.
2. Click Advanced, and then click Privacy & security.
3. Click Clear browsing data.
4. Click the Basic tab.
5. In the Time range list box, select the length of time to clear data. To clear the entire cache, select All time.
6. To clear the cookies, select the Cookies and other site data check box.
7. To clear the cache, select the Cached images and files check box.
8. Click Clear data.

PHONE & CHAT HOURS: Monday-Friday, 8:00 am-6:00pm EST; 

Toll Free Number: 1 (800) 499-9907

If you have purchased individual block hours to register for a specific course, please follow these instructions:

1. Go to the CCEI login page here - cceifame.com/login.cfm
2. Click on Courses.
3. Then click on Course Catalog.
4. The CCEI Course Catalog will populate for you.
5. Here you will be able to select and register for courses.
6. You may narrow down the courses by category by clicking on All Courses under the Course Categories box.
7. A menu of categories will drop down. Click on the course category you would like to view. The courses under that category will be displayed. 
8. Click on the box next to the Course ID to select the course for which you would like to register. 
9. Scroll to the bottom of the page, and click Submit. 
10.  A pop-up box will appear asking how you will pay for the course.
11.  Please select the option Debit Student Purchased Hours.
12.  Then click Register.
13.  The course will be assigned to your In Progress Courses list.
14.  You should be prompted to Start Learning Now and be redirected immediately to your In Progress Courses list.
15.  If not, you can access your chosen courses by clicking on Courses then click on In Progress Courses to find them.
16.  Find the course you wish to start and click Begin to open the course.

If your administrator has assigned specific courses to your account, can find them as follows:

1. Click on Courses.
2. Then click on In Progress Courses.
3. Select a course and click Begin to open the course.

Once logged into your account, you may register for courses through the Course Catalog.

1. To find and register for courses, click on Courses.
2. Then click on Course Catalog.
3. The CCEI Course Catalog will populate for you.
4. Here you will be able to select and register for courses.
5. You may narrow down the courses by category by clicking on All Courses under the Course Categories box.
6. A menu of categories will drop down. Click on the course category you would like to view. The courses under that category will be displayed. 
7. Click on the box next to the Course ID to select the course for which you would like to register. 
8. Scroll to the bottom of the page, and click Submit. 
9. The chosen courses will be assigned to your In Progress Courses list.
10.  You should be prompted to Start Learning Now and be redirected immediately to your In Progress Courses list.
11.  If not, you can access your chosen courses by clicking on Courses then on In Progress Courses to find them.
12.  Find the course you wish to start and click Begin to open the course.

If you are an Arizona Registry student and see a “Subscription Expired” message when logging into CCEI, it usually means you are accessing the wrong login page.

Arizona students receive a state-funded subscription and must access CCEI through the Arizona Registry - not through the standard CCEI (FAME) login page.

Why This Happens

The “Subscription Expired” message appears when:

• You try to log in through the CCEI FAME login page - cceifame.com/login.cfm
• Instead of accessing your account through your Arizona Registry profile – azregistry.org 

How to Access Your CCEI Account (Correct Method)

Follow these steps to access your active subscription:

1. Go to azregistry.org 
2. Log in using your Arizona Registry email and password 
3. Confirm your employer information is correct on your profile
4. Click Professional Development 
5. Select CCEI Online Training 
6. Then click on Click here to access the free CCEI online training on the welcome page

Once you complete these steps, you will be automatically redirected and logged into your CCEI account with an active, state-funded subscription.

If you see an error stating that your account could not be created, it is typically due to one of the following:

• The last name on your Arizona Registry account does not match your CCEI account 
• You have multiple CCEI accounts associated with your Registry ID 

Need Additional Help?

If you continue to experience issues, please contact CCEI Student Services:

Email: studentservices@cceionline.com

Be sure to include your full name and Registry ID for faster assistance.

Additional Notes

• Always access CCEI through the Arizona Registry portal 
• Do not use the standard CCEI login page if you are an Arizona Registry student 
• Your subscription is funded by the state and will appear active only when accessed correctly

https://www.cceionline.com/child-care-registry/

All RegistryOne system development is customized to meet the individual needs of the customer, including solutions that allow for tracking and administration of scholarship programs by regulatory agencies. Projects include an import of any usable data from an existing data file.

If a completed course hasn't appeared in your state registry, there are a few things to confirm before contacting support.

1. Confirm your state accepts automatic transmissions

Not all state registries accept automatic course completions from CCEI. Make sure your state is set up to receive automatic transmissions from us before proceeding. Check Your State.

2. Check that your registry ID is included in your CCEI profile

Log in to your account and verify that your state registry ID has been added correctly to your profile.

• Navigate to the Your Information tab and select Registry.
• Enter your state and registry ID number, ensuring it matches exactly what your state registry has on file.
• Double-check for any typos or missing digits.

3. Verify the course is eligible for your state

Confirm that the course you completed is approved for credit in your state. Some courses may not qualify depending on your state's requirements.

4. Allow time for processing

Course completions are not always transmitted instantly. Please allow up to one to two weeks for your completion to be transmitted and processed by your state registry.

5. Still not showing? Contact support.

If you've completed all of the steps above and your course still hasn't appeared, please contact our support team by clicking on Submit a Ticket in the Help Center to our Support team and include the following information:

• Your full name
• The email address associated with your CCEI account
• The name of the course(s) in question
• Your state and registry ID

Connecticut students are required to log in to their CCEI training accounts through the OEC portal rather than the CCEI website. Students will need the email address and password linked to their OEC Registry profile to successfully access their training. Steps to access the training account are provided below.

Please visit the Enroll Now link!  

If you’ve changed employers and need to join a new center, you’ll first need to be removed from your previous center’s subscription.

How to request removal from your previous center

To get started, please Submit a Ticket in the Help Center to our Support team and include the following information: and request to be removed from your previous center.

Be sure to include the following information in your email:

• Your full name
• The email address associated with your account
• The name of your previous employer/center

What happens next?

Once your request is received, our team will process your removal and notify you that this has been completed. After you’ve been removed from your previous center, you’ll be able to join your new employer’s center.

If you haven't received your verification email, this is a common issue and is usually easy to resolve.

First, check the basics:

• Look in your spam, junk, or promotions folder.
• Make sure you — or your CCEI administrator — entered your email address correctly.

Still not seeing it?

Some email providers, especially school or work email domains, may block or filter automated emails such as verification messages.

What you can do:

• Try signing up or requesting the verification email using a personal email address (such as Gmail, Yahoo, etc.).
• Add our email address to your safe sender list, if possible.
• Request the verification email again after making these changes.

If a student does not complete their certificate program within the allotted timeframe, they may be eligible for reinstatement. The following eligibility provisions apply to all reinstatement requests:

• Students must have completed at least 25% of their certificate program to be considered for reinstatement.

• Only one reinstatement is allowed per certificate program.

• Requests must be submitted to the Student Compliance department within six months of the original program deadline.

• Reinstatement is only available for certificate programs that are active at the time of the request. If a program has been deprecated, reinstatement is not possible.

To submit a Reinstatement Request:

1. Log in to your CCEI account.

2. Click Resource Library.

3. Locate the form under the Document Library section.

4. Complete the PDF form and Submit a Ticket request witht the attachment 

If you cannot complete the form online, you may print, fill it out by hand, and either submit it as a PDF by uploading it through the student portal.

Please Note:

• All reinstatements are subject to a $75 reinstatement fee.

• Processing may take 7–10 business days.

• If all eligibility requirements are met, the student will receive an Offer Letter of Reinstatement via email, along with a payment authorization form.

• The reinstatement cost and timeframe for completing the program will be based on the remaining coursework and specified in the Offer Letter.

• The Offer Letter must be signed and returned to the Student Compliance department along with the payment authorization form.

• No refunds will be given for reinstatement fees.

• If the student does not complete the coursework within the timeframe specified in the Offer Letter, a Certificate of Completion will not be issued.

If you tried to set up your CCEI account or reset your password, but received a message that your link has expired, don’t worry—this can be easily resolved! 

Why Password Reset Links Expire

For security reasons, password reset links are only valid for a limited period of time. This helps protect your account from unauthorized access. A link may expire if:

• Too much time has passed since it was sent
• You requested another password reset, which invalidates the previous link
• The link was already used

How to Resolve the Issue

First, go to the login page and click on ‘Did you forget your password? Under the login button. Enter your email address to receive an email with a new password reset in the email.

If you do not receive the password reset email, then Submit a Ticket to Support team for assistance and include the following information:

• The email address associated with your account
• A brief description of the issue (for example: “My password reset link expired” “My account setup email link has expired”)

Our support team will respond with the next steps to help you securely reset your password.

Tip

To avoid expiration in the future, try to open and use links as soon as you receive them.

If you need to update the name on your account, you must provide legal documentation showing the name change. This helps us ensure your records remain accurate and secure.

Accepted Documentation

Please submit a copy of one of the following documents that clearly shows both your current and former names:

• Marriage license
• Divorce decree showing your maiden name
• Court documentation confirming a legal name change

How to Submit Your Request

1. Prepare a clear copy of your legal documentation.
2. Email the document to studentservices@cceionline.com or use the File Upload feature when logged into your CCEI account.
3. Include your account details in the email to help us locate your record.

Processing Time

Once your documentation is received, please allow up to five (5) business days for the name change to be processed in our system.

CCEI - Brand New Help Center is officially here — and it’s a GAME CHANGER!

Experience powerful new features, fresh articles, and everything you need right at your fingertips. 

Get in there and explore — this is the upgrade you’ve been waiting for! 💥🚀